Questions? We've got answers.
Everything you need to know before you fly SANSA — from booking and baggage on our 12-seat Cessna Caravans to check-in, pets and travelling with kids. Search below, or browse by topic.
Everything you need to know before you fly SANSA — from booking and baggage on our 12-seat Cessna Caravans to check-in, pets and travelling with kids. Search below, or browse by topic.
Try a different word, or reach our team directly — we answer in Spanish and English, seven days a week.
How do I book a SANSA flight?
How far in advance should I book?
What ID or documents do I need to fly?
How much does a domestic flight cost?
Can I book a group or private charter?
Will I get a confirmation, and how do I find my booking code?
Can I change the date or time of my flight?
What's your cancellation and refund policy?
What happens if bad weather delays or cancels my flight?
Can I change the passenger name on a booking?
How do travel credits work?
What is my carry-on allowance?
How much checked baggage is included?
Why is baggage limited by weight, and what if I go over?
Can I bring surfboards, dive gear or a bicycle?
What can't I pack — any prohibited items?
What if my baggage is delayed or damaged?
Can I fly with an infant or young children?
Can an unaccompanied minor fly on their own?
Can I travel while pregnant?
Do you accommodate wheelchairs and reduced mobility?
I have a medical condition or need medication in the cabin — what should I know?
Can I bring my pet on board?
What size and type of carrier do I need?
Do service and guide dogs travel free?
What documents does my pet need?
Is there a fee for travelling with a pet?
Do you carry cargo, courier or extra freight?
Can I book a private charter to a strip you don't fly to?
Can I request a specific seat or the window?
Is there Wi-Fi, food or a bathroom on board?
Do you offer travel insurance or connections to international flights?
How early should I check in and arrive?
Why do you weigh passengers, and is that normal?
Where does check-in and boarding happen at SJO?
What happens if I miss my flight?
Can I check the status of my flight before I leave?
Do I go through security screening for a domestic flight?
Our reservations team in Costa Rica answers in Spanish and English from 6am to 8pm CST, every day of the year. Call, WhatsApp or send us a message and we'll take it from there.